Lenz Truck Center dealership customer reviews

hanna1955 17 Jun 2014

I had a very enjoyable experience working with Marty Krepsky and Dave Relly at Lenz Auto.They both were very friendly and helpful.Good experience all around.I would recommend Lenz Truck to anyone.

4 rate

wastedwagesracing 13 May 2014

My purchase of a 2008 Lexus IS 250 was the most pleasant and easiest vehicle purchasing experience ever. Sam Pegram at Lenz was friendly and fun to deal with. I called to ask some questions about the car on a Friday and he told me that was his old car. I thought this was some line of old car sales ...tactics from the past, but it was true it was his car. He told me all about the car and its condition. He made it sound like it was cream puff and I was wondering if he had oversold the condition. I told him I???ll be up on Saturday morning and if the car is as he represented it that I???ll take it. Sam had the car pulled and parked right up by the building. When I drove in I knew that was the one. It was just as Sam had described it over the phone. Sam threw me the key and slapped a plate on the back and I took off for a test drive. I returned to Lenz and offered Sam 500.00 less and he said no deal. That car is worth the money and will sell for the sticker price. I still took the car knowing I???d look long and hard to find another as nice. The rest of the purchase was fast and seamless. I could have left with the car that day. Sam said leave your truck here and take the car home with you. I left the car and took my truck. I was afraid they would have sold my truck on me, just kidding. I returned and picked up the car on that Sunday. I would have never thought of looking at Lenz for a car. I always thought of them as just the truck guys. Thanks for putting that car out on the internet or I would have never found it. Plus I would have purchased a different Lexus that was not in as nice of condition. I???d recommend Lenz and Sam to my best friends and family. Show more

4 rate

CronceCarl 30 Apr 2014

We recently decided to do more camping in the future. Along with that decision came a HUGE financial dilema and a financial problem that other Auto / Truck Dealers in the Fox River Valley simply said "we can't help you, because you owe too much on your trade-in". After hearing that line... (no les...s than 3 times), we decided to check out Lenz Truck Center and see if they could help us. Our problem was that we indeed "owed more than the car was worth". In 2012 I had purchased a New 2013 Dodge Dart at an area dealership. It was a Great Little Car and it had awesome reviews and awards... but I bought it immediately after filing 'bankruptcy' in 2012. Besides that, the car was not "well received", and many New Car Dealers in the Upper Midwest still have many 'brand new 2013 Dodge Darts on their lots! Not to mention 2014s and in September... here comes the 2015s. Translated, what that did to me, was drive the 'overall value' of my car way..... down. So that it was now worth roughly $8,500.00 less than I now owed on it. I forgot to mention my 'finance rate' was at 22.9% when I purchased it... due to the fact of my recent 'bankruptcy'. I never had a late or missed payment on that car, and most Dealerships didn't want to give me the time of day! Then in 2013 I was injured at work and became 'disabled' and my gal was found with 'Breast Cancer' as well. That is when I checked out Lenz Truck Center. The very next day Brad Lenz one of the owners of Lenz Truck called me to discuss my plan in regard to 'trading in a 1.5 year old car with under 16,500 miles and in 'excellent condition'. I told Brad that we wanted to buy a Truck to pull a 5th Wheel, or Camping Trailer and trade in the 2013 Dart. Brad went right to work, called me back 2 more times that day, asked a few more questions and said... "We will find a way to help you folks out"! Yesterday we left their Lot in a 2011 Ford F-150 Lariat 4X4 with gobs of Super Nice Options, it was just what we needed and wanted to pull our 'future' camper trailer. Brad worked to get us a Way Better Bank Rate, and yes, we lost money on that 'Trade-In', but much less than other Dealerships were trying to 'throw our way', if they tried some to help at all. So we are VERY PLEASED with our purchase at Lenz Truck Center, and we recommend them to anybody who is looking for a "Nice Truck at a Great Price", besides they have a very friendly and courteous staff. They had us in and out as 1st time buyers in under 2 hours! Most Dealers didn't seem to want to help us, as I mentioned above, especially after I mentioned I also had a 'Heart Attack' in 2013. To say 2013 was a 'bad year' for us is an under statement for sure. I think the World of Brad Lenz and the staff at Lenz Truck Center and so does my gal, mainly because they "Deliver on their Promises". Show more

4 rate

johnsb3 24 Apr 2014

The experience that I had with Lenz auto was great. I called with tons of questions because I lived far away and Ryan always got back to me in a very timely manner. I bought my truck in the winter and loved it, but when the first rain came the sun roof leaked (something that no one would have been a...ble to know. I called up Ryan and transferred me to Dan Bergin the service manager. Since I live in the twin cities about 4.5 hours away Dan told me to bring the truck to a dealer of my choice and contact him when I did. I brought it to a dealer and I gave them Dan's number and a couple days later the problem was fixed. Dan didn't try to cut corners he made sure it was fixed correctly. Everybody that I worked with at Lenz Auto was very pleasant and they have gained a life long customer with me. Show more

4 rate

Tayboots 20 Apr 2014

I must admit that I was dreading the thought of buying a vehicle because my prior experiences with car dealerships have been horrible. That being said, Mike and Nick made the entire car buying process stress-free! Both were extremely friendly and went out of our way to make the process easy for us.... We were offered a fair price for our trade-in, got a sweet truck at a great price, and the best part is that the entire process was completed within two hours. On top of that, Nick found offered us a loan that beat the already competitive interest rate on the loan we were pre-approved for in our home town by over another percentage point! I would highly recommend Lenz Truck Center. Trust me, the stress-free transaction and great customer service was well worth the nearly five hours we drove to make the purchase. This is the first place I will check when I am ready to buy our next vehicle. Show more

4 rate

grskin 20 Mar 2014

We had great experience at Lenz Truck Center. We had contacted Marty on line and he had car ready when we got to dealership from central Illinois. After test drive, the best part was no hard sell and Dave was very nice and professional in the finance department. We are back home with vehicle and e...njoying it very much! Show more

4 rate

heojkm 19 Mar 2014

I felt no pressure to make my purchase, yet was provided with courteous assistance and quick answers to help make buying this truck a pleasure. I received a truck that I am happy with, and I paid a fair price. Thanks!

4 rate

whenslin 18 Mar 2014

Very helpful, knowledgeable, and friendly staff. Especially liked the way there was no pressure to make a decision. They would let you try out every vehicle on the lot if you wanted. Very efficient with processing the final paper work and making the customer feel at ease. Will certainly highly recom...mend to others. Show more

4 rate

davidsemrow 17 Mar 2014

My over all experience was good. The vehicle was brought inside for me to view. I would have liked to have the vehicle put on a lift at lenz so a mechanic and I could walk through it. After my purchase, I brought the truck to my shop and found items I thought could be safety issues. The spare ti...re was completely flat. The tire recommended pressure in the tires was low by 20 pounds on all four. A bolt holding the pick up box to the frame at the passenger side front was out about an inch and the entire box was lose. The accessory outlets didn't work and it was not the fuses. Makes me wonder if a wire was damaged by heat. I know you should expect certain wear with a used vehicle, but the above items I think have to do with safety. An hour with a lenz mechanic on a lift would have cleared any issues. I would buy again from Lenz. I would just drive the truck to my shop, no matter the distance, to examine all the mechanics. Show more

4 rate

Bill 16 Mar 2014

My overall experience with Lentz was very good. When I first visited there were two trucks that I was interested in test driving. Both vehicles were ready for my test drive and no pressure for a sale afterward. I did a trade-in and received a little lower amount than what I wanted but the amount was... still fair. Jay from the parts department was very helpful. I had a bug shield installed and weather tech floor mats, both at a very reasonable price. Marty was my sales person and was very helpful during the sale. He made sure that all service recalls were done and that the truck was shined up and ready for me. I would recommend Lentz Trucks if you are looking for a good used truck at a fair price. The helpfulness of Vanessa, the receptionist, Jay, from parts department, and Marty of the sales staff, along with the large inventory make it well worth the trip to Fond du lac. Show more

4 rate

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